When you register, purchase a course, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Payment details (processed securely through third-party providers; we do not store credit card numbers)
- Username and password for your account
Privacy Policy
English Talk ("we", "us", "our") is committed to protecting your privacy.
1. Information We Collect
1.1 Personal Information
1.2 Usage Data
When you use our website or learning tools, we may collect:
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited and time spent on the website
- App and website performance data
1.3 Learning & Communication Data
When using our learning platform:
- Your chat logs with tutors
- Voice call or video call session metadata (date, duration)
- Any assignments, recordings, or files you upload
Note: We do not record or store your voice or video call sessions unless explicitly required for quality assurance and with your prior consent. (If the app does not record conversations, both voice or video)
2. How We Use Your Information
We use your information to:
- Create and manage your English Talk account
- Provide access to your course, tutors, and learning tools
- Process payments and issue receipts
- Improve our website and learning platform
- Communicate with you regarding schedules, updates, and support
- Ensure platform security and prevent misuse
- Comply with legal obligations
3. Sharing of Information
We do not sell or rent your personal information.
We may share information only with:
- Trusted service providers (payment gateway, hosting providers, learning platform tools)
- Tutors, strictly for delivering your lessons
- Government authorities if required by law
All partners are required to maintain confidentiality and use data only for the purposes we specify.
4. Data Storage & Security
We take appropriate technical and organizational measures to protect your data, including:
- Encrypted connections (HTTPS)
- Secure servers
- Restricted staff access
- Regular system monitoring
We retain your data only for as long as necessary to provide our services and comply with legal requirements.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction or update
- Request deletion of your account
- Withdraw consent
- Request a copy of your data
To exercise these rights, contact us at: generalsupport@englishtalk-id.com
6. Cookies
Our website uses cookies to:
- Improve your browsing experience
- Remember your login sessions
- Analyze website performance
You can disable cookies in your browser settings, but some features may not work properly.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
8. Children's Privacy
English Talk is designed for adults and teens.
We do not knowingly collect data from children under 13 without parental consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
10. Contact Us
For any questions regarding this Privacy Policy, you can reach us at:
English Talk – Yayasan Virgo Trisula Jaya generalsupport@englishtalk-id.com Jakarta, Indonesia